Call now and a local tech can be at your door before the day is out. Ten certified techs cover the whole city seven days a week, 7am to 11pm. Say yes to the repair and the visit and the diagnostic cost you nothing.
We started with a couple of vans and a list of neighbours. Ten certified techs cover the city now, and the service area still stops at the edge of Niagara. A tech living twenty minutes away can take a call at eight in the evening, and warranty work comes back to the same crew rather than a call centre in another province.
Six appliances, one crew, the same flat pricing on all of them. Each page below goes through what actually fails on that machine and what the repair looks like in a Welland home.
The one call that cannot wait until Monday. A warm fridge starts costing you groceries within hours, so these go to the front of the queue.
Niagara water is hard, and the scale it leaves behind chews through valves and pumps well before the manual says it should.
A lot of dryer calls come down to airflow. A packed vent line is a fire risk long before it becomes a slow drying problem.
Hard water and food debris are what finish off most dishwashers here. Both leave clues on your dishes weeks before the machine quits.
Ovens rarely die outright, they drift. You usually notice it in the baking a good while before the display ever complains.
Gas or electric, a cooktop acting up is worth looking at quickly. If you can smell gas, get everyone out and call Enbridge before you call anyone else.
Cannot tell which part gave out? That is our job, not yours.
Describe the noise or the error code over the phone and we will tell you what it usually means before anyone drives out.
A call from Dain City does not send someone out from Hamilton or St. Catharines. The tech is a few streets over, because this crew lives here.
Also Port Colborne, Fonthill, Pelham, Thorold, Port Robinson and Wainfleet. Outside Welland the schedule is tighter, so ring in the morning for a window that day.
Neighbours from Crowland to Dain City, in their own words. Swipe or use the arrows to read more.
Came home on a Friday to a fridge full of warm groceries and a puddle I nearly went down on. Someone was here by seven that evening. Cost me less than the food I would have thrown out.
Fast, polite, and the bill matched the number he gave me on the phone. No notes.
I was certain the washer was done for. Twelve years old and banging like it wanted out of the basement. Turned out to be a much smaller job than I had braced myself for, and it has run quiet since. Glad I called before going shopping.
He told me not to fix it. Said the cost was creeping toward half a new machine and I would only be calling him again inside a year. I cannot remember the last time a tradesman talked himself out of a job in my kitchen.
Rang four places on a Sunday. Two never picked up, one wanted to book me in for Thursday, and these folks had a van here in the afternoon.
I had been running everything through the dryer twice for months and just living with it. Apparently that is not normal. One visit and the laundry actually comes out dry now. Should have picked up the phone back in the spring.
Booked at nine, sorted before lunch. That is the whole review.
Boots off at the door without me having to ask, a mat down on the floor, and he carried the old part and the packaging out with him. My kitchen looked like nobody had been in it.
Everything was coming out of the dishwasher with a gritty film on it and there was always water sitting in the bottom by morning. I had tried every rinse aid on the shelf. He found what was actually going on in about ten minutes and explained what I had been doing that made it worse.
These are the only people I call now. The oven was running cold enough that nothing baked properly, and it was sorted in one visit on a Saturday. Second time I have used them and both times the number on the phone was the number on the invoice.
Leave your number and we ring back to confirm a time that suits you. If you would rather just talk to someone now, the phone is answered every day from 7am to 11pm.
Takes about twenty seconds. We do not pass your details to anyone.
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